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When it comes to comes to managing a contact centre, there’s a number of different types of data customers may send agents, or that perhaps an agent may wrongly even request from a customer whilst using the toolset provided. In Dynamics 365 Omnichannel for… READ MORE [https://lewisdoes.dev/blog/

Want to supercharge the productivity in your contact centre? Heard of Copilot? Well stick around friends because in this post I’ll show you how when the two come together, we really can supercharge productivity! We’ll look at a couple of the ways that Copilot… READ MORE [https://lewisdoes.dev/bl

Typically model-driven apps are comprised of tables, forms and views, and possibly business process flows, and PCFs. I less commonly see the use of things like pop up dialog’s and side panes which are both possibilities for model-driven apps! Recently I blogged about the… READ MORE [https://lowcode

Do you have VIP customers at your organisation that perhaps require highly skilled agents to deal with when they contact your customer service department? Typically in a digital contact centre we might route conversations from customers to agents based on department and skills needed… READ MORE [ht

Do you want to ensure agents in your contact centre aren’t constantly being interrupted in the flow of their work, having to context switch between multiple different screens just to get the information they need to complete a task? It’s common in Dynamics 365… READ MORE [https://lewisdoes.dev/b