Lewis Baybutt

Are you a user of Dynamics 365 Customer Service, where you’re familiar with the capability of sentiment analysis on conversations in your digital contact centre? Want to be able to build this same functionality into your custom processes and applications built on the Power… READ MORE [https://lowco

Ever have that scenario in your organisation where you need a manager to be able to see the data that their reports have ownership of? For example, an industry lead for Sales should be able to see the accounts that their reporting account executives… READ MORE [https://lewisdoes.dev/blog/hierarc

Ever wondered how in Dynamics 365 the developers have been able to produce those popup type messages with actions when you didn’t complete a validation or selected something? And… not the ones that use canvas pages or something like that, but the standard UI… READ MORE [https://lewisdoes.dev/blo

So this week, on Thursday, I had an awesome time learning all sorts of things AI and Copilot at Microsoft’s Build AI Day in London! I have a bunch of things to share but in this post I’d like to focus on something Amy… READ MORE [https://lewisdoes.dev/blog/time-to-start-grounding-the-ais-%f0%9f%

Are you a business leader that commonly looks to Power BI reports for key insights on the operations and runnings of your department or wider organisation? 🤔 Yep, okay cool, next question, do you find it tedious constantly having to go to the Power… READ MORE [https://lewisdoes.dev/blog/subscri

Have you ever noticed in the CoE Toolkit released by Microsoft’s PowerCAT team, there is some functionality that lets you quarantine applications in the organisation if administrators deem them to be something people shouldn’t be using or giving permissions to, to then interact with… READ MORE [htt